Our Leadership Team
Learn about the people who stand behind our company’s high standards of customer service, compliance and security.
Chief Executive Officer and President
Danny Palo is the Chief Executive Officer and President of Vital Records Control and has been with the company since its inception. He began his career in 1985 as a part-time driver and steadily acquired roles with increased responsibility including Operations Manager, Vice-President of Development and Chief Operating Officer. With his entrepreneurial spirit and ground-up view of customer expectations, he has led Vital Records Control’s transformation into a national company with a wide range of service offerings. Danny’s passion for premium, local customer service and time-certain operational performance have inspired the strong set of values that guides the company’s team today. Danny is an active member of ARMA, PRISM, NAID, AHIMA and other information management industry related organizations.
Chief Operating Officer
Keith Shirley has 11 years of experience in the Information industry and has held various operational positions with Vital Records Control including Vice President of Operations, Executive Vice President, and currently Chief Operating Officer. Keith is ultimately responsible for all aspects of Vital Records Control’s day-to-day operations throughout the United States. Prior to joining the company, Keith worked in the solid waste business for 16 years at Browning Ferris Industries followed by Allied Waste after its acquisition. He has a proven track record of leading management teams and driving operational efficiencies while successfully guiding overall customer satisfaction for the company.
Chief Financial Officer
David Dunavant is Chief Financial Officer for Vital Records Control and is responsible for all its finance, treasury, accounting, financial planning and mergers and acquisitions activities. Before joining Vital Records Control, David was CFO of both Monogram Foods and LEDIC. He has held financial planning and accounting positions with Kellogg Company, Jimmy Dean Foods, Hilton Hotels Corporation and the United States Navy. David is a certified public accountant and has been a member of various professional organizations and served on Boards for non-profit organizations including: The TN Society of CPAs, Institute of Management Accountants, Society of Human Resources Management, Memphis YMCA Board of Directors, Leadership Memphis Board of Directors, and The Family Link, a United Way agency.
Executive Vice-President – Development
As Executive Vice President of Development, Chris Ferrell is responsible for leading and executing new sales growth strategies. He has over 10 years of experience in the information management industry and has held multiple positions with the company including General Manager, Vice President of Sales and Senior Vice President of Sales. Prior to joining Vital Records Control, he was a small business owner of a chain of telecom retail stores where he used his combined talent for sales and marketing to drive a competitive edge in the marketplace. Chris possesses a strong passion for creating a positive customer experience which continues to help grow and differentiate the Vital Records Control brand to this day.
Vice-President – Compliance
Michelle Byrd has 16 years of experience in records management, project management, legal and regulatory compliance sectors. She holds a degree in Paralegal Studies and worked in the legal department of International Paper for 8 years where she worked with the business, records management, environmental, health and safety teams. At Vital Records Control, Michelle is currently responsible for leading the Compliance Program that oversees the compliance, risk management and internal auditing initiatives. Michelle has worked to establish standards and policies pertaining to ethical conduct, regulatory and legal requirements and ensures these standards are communicated and institutionalized across the company. Her passions include animal rescue and working with various organizations throughout the Mid-Western United States.
Vice-President – Integration
Grant Davis joined Vital Records Control in 2000 and has over 20 years of experience in the information management industry. Starting as a manager in the vaulting division, Grant has worked in several of the company’s service divisions, providing him a strong knowledge of process development and deployment. As the company’s current Vice President of Integration, he is responsible for managing the team that handles the transition of new company acquisitions. Prior to Vital Records Control, Grant worked at several technology-related businesses as a project manager and data integration specialist. In his free time, he enjoys sports and traveling with his family.
Vice-President – Customer Experience
Gene Hamilton has worked in various roles at Vital Records Control, starting as the General Manager for the flagship Memphis operation nearly 10 years ago. In his current position, he has helped create and promote new software updates for the company’s online customer portal, VitalWeb, to provide a more user-friendly client experience. Additionally, Gene oversees the flow of data during all company acquisitions to ensure integrity throughout the process and usability by all clients. His prior experience includes management consulting for call centers, satellite design/build and nuclear power projects. Additionally, Gene ran a 3rd party logistics company in Memphis that moved as many as 2M units per month through its various facilities utilizing small parcel, LTL, TL, and inter-modal methodologies. He is a graduate of the University of Tennessee and also enjoys coaching lacrosse.
Senior Vice-President – Customer Development
Charlie Holmes is responsible for the introduction and education of Vital Records Control’s rapidly growing service offerings to existing clients. After years of executive leadership with other service-related companies, Charlie joined the company in 1998 as Vice President of the Memphis office. While managing the Memphis facility, Charlie also assisted in the company’s expansions into Arkansas, Florida, and Mississippi. More recently, Charlie managed Vital Records Control’s expansion into Louisiana and took a Regional Manager role in Mississippi, Florida and Louisiana. Charlie holds certifications in Homeland Security – Level III (with training in several different security formats), Distributions and Logistics, Six Sigma – Total Quality Fundamentals, and HIPAA. Over the years, Charlie has been active in ARMA and other information industry groups.
Senior Vice-President – Human Resources
Lawson Horton has 18 years’ experience in the Information Management industry and has held multiple positions with Vital Records Control including General Manager, Vice President of Operations, Vice President of Special Projects and Senior Vice President of Human Resources and Administration. Prior to joining Vital Records Control, Lawson worked at Exxon Mobil where he held multiple management positions. As the current Senior Vice President of Human Resources at Vital Records Control, Lawson develops strategic staffing plans with management and oversees all personnel operations to encourage continual growth and development within the company. He is a graduate of the University of Memphis and has been a Reserve Police Officer with the City of Germantown, TN for the past 13 years.
Vice-President – Information Technologies
Tony Maro is Vice President for Information Technologies at Vital Records Control and has over 20 years in software and network design and network security. Before joining Vital Records Control, he was CIO of EvriChart, Inc. where his team developed secure customer portals for managing healthcare information including a custom scanning and digital conversion platform, secure encrypted digital transmission of healthcare data and secure hosting of 100+ TB of archived data. His focus has always been on the customer experience by developing systems and infrastructure for both external and internal customers. Tony is a regular contributor to open-source software projects and has written articles for multiple computer publications. He holds several network security certifications including Certified Information Systems Security Professional (CISSP), GIAC System and Network Auditor (GSNA) and GIAC Critical Controls Certification (GCCC).