Offsite Document Storage

Our offsite document storage facilities are concrete with no prefabricated metal walls and mounted on raised three-foot foundations to prevent flood damage. Each document storage facility adheres to strict requirements for security, fire protection, and environmental controls.

Our end-to-end security features begin with each pickup. We use an internal fleet of secure vehicles for every record retrieval and delivery. Our vehicles are radio dispatched, driven by vetted employees and include automatic locks and GPS tracking.

All records storage facility visitors must provide a government-issued ID, sign a confidentiality agreement, and be escorted by a staff member while inside. And, we have rigorous access controls in place, including only entrance to each facility.

Our barcoded inventory control system uses our RFID technology to identify and track your information throughout its entire lifecycle. Your record boxes are assigned a permanent location inside our records center to ensure they don’t get lost.

Your document management system needs to work within your information governance framework. Our online records management portal, VitalWeb, includes metadata, tracking, searching, and service order requests. With 24/7 access to your documents, boxes, and services, you can order your stored files to be scanned, delivered, or securely shredded.

Every organization has a responsibility to protect the confidentiality, integrity, and accessibility of its information assets. Your confidential documents are stored safely in compliance with federal and state regulations, including HIPAA, FACTA, and SOX.