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Release of Information

We’ve developed a suite of services to accommodate our clients’ specific needs while maintaining the integrity of their patients protected health information (PHI).

Let Vital Records Control ease the stress of meeting ROI requirements.

Handling medical records processing (or Release of Information) at your practice can be daunting. Release of Information takes up valuable staff time, and it can be difficult to keep up with constantly changing regulations.

We can help. Our medical records specialists process more than one million pages of medical records each month for thousands of medical providers across the country. Our ROI services are HIPAA compliant, and we have a HITRUST certification that demonstrates our commitment to protecting your patients’ healthcare data.

When you work with VRC, you’ll be assigned a trained medical records specialist who understands the intricacies of ROI requirements and systems. They’ll work with you throughout the ROI process to make sure your needs are met.

All of our medical records specialists are:

  • Vetted and subjected to background checks
  • Certified HIPAA Security Professionals (CHSP)
  • Required to attend a minimum of two continuing education workshops each year to expand their skills and stay up to date on changing regulations.

How It Works

We apply stringent security measures every step of the ROI process. Here’s how it works:

  1. Patient medical record requests are delivered to our secure, confidential platform.
  2. Requests are entered into our system for actual turnaround times and status updates.
  3. Requests are accessed by digital dashboard at one of our ROI processing centers.
  4. Authorizations are validated for HIPAA compliance.
  5. Our certified HIPAA security professionals process the records.
  6. Records are checked for accuracy by our quality control team.
  7. Requestors are notified and required to answer security questions before downloading records.
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The Release of Information Process

flowchart detailing the release of information process

Get in touch with us.

See how we can help protect your records and documents throughout their life cycle.

Other Services We Offer

Records Storage

Securely store and manage paper documents, electronic records, media and other data in offsite storage facilities with access whenever you need it.

Secure Destruction

We’ll work with you to find the right secure destruction solution for your needs, taking into account the number of documents to be shredded, your retention requirements, and your budget.

Document Scanning

Whether you need one-time document scanning services or want to undergo a full digital transformation, Vital Records Control can help.

Media Vaulting

When you trust VRC to store and backup your data, you can be confident that your media and backups are protected and preserved for years to come.