Introduction
Process Patient Requests More Efficiently
Simplify medical record requests to improve the patient experience by giving requestors an easier way to retrieve their medical records. Our electronic health information exchange portal, VitalChart Request, streamlines the way patients retrieve their medical records.
Customizable Reporting Tools
Online Customer Dashboard
Streamlined Request Fulfillment
Security and Privacy
Streamlined Requester Experience
- Online interactivity
- Reduce health risks
The Self-Service Patient Request Portal
Providers set their own fees
Customized electronic workflows
Eliminates unnecessary paper and postage
Integrated Release of Information Workflow
- End-to-end ROI processes
- ID verification
How It Works
How It Works
1. Using VitalChart, patients submit their requests for medical records.
2. Authorizations to release are validated for HIPAA compliance.
3. Requests are processed by our certified HIPAA security professionals.
4. Requesters can track the status of requests through portal.
5. Requestors receive a notification when their records are ready.
6. Patients log in to portal to pay for & retrieve records.
Frequently Asked Questions
- Currently, release of information modules in EHRs are more of an afterthought than designed to handle all aspects of releasing medical records efficiently, including answering phone calls and invoicing/collections if applicable. When you compare and contrast the operational needs of your medical department versus your EHR’s capabilities, you may find that the two are not aligned.
- Our online release of information software provides an all-in-one approach for providers to intake and fulfill requests while keeping patients informed of the status of their request.