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Health Information Management

Release of Information

Ease the stress of exchanging medical records and protected health information.


Streamline ROI Processing While Maintaining Compliance

Even before you consider the continually changing regulations, handling medical records and patient information might be a daunting and time consuming task at your practice. VRC’s Release of Information services can help you efficiently manage your workload while protecting your patients’ healthcare data.

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Compliance and Certification

VRC processes over one millions pages of medical records each month for thousands of medical providers across the country. For each and every one of these clients, we provide HIPAA compliant ROI services while maintaining a HITRUST certification.

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Our Integrated Approach

We’ve designed our ROI services to seamlessly integrate with your own workflow. Advanced technology and security measures help you automate parts of your workflow, while built-in checkpoints ensure that all requests are released with control. Altogether, you’ll be able to reduce unnecessary costs and risks to your program.

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Scale Up Your Operations

By automating your workflow and working with VRC’s platform, you’ll be able to more efficiently manage your requests and thus be able to respond to higher request volumes. Meanwhile, our dashboard helps you keep track of changes in your operation while responding to challenges in real time.

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Secure File Requests

Our system maintains your files on secure servers to protect your practice’s data. Any requests and authorizations are validated per HIPAA regulations and require security credentials before records are delivered.

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Boost Productivity

Improve the efficiency of all your ROI processes with VRC. Our enterprise solutions are specifically designed to streamline your operations and help staff focus on your core practice.

Work With Medical Records Specialists

While working with VRC, you’ll be assigned a trained medical specialist who understands the intricacies of ROI requirements and systems. To ensure your needs are met, our specialists are:

Combined Shape Vetted and subject to background checks.

Combined Shape Certified HIPAA Security Professionals (CHSP).

Combined Shape Required to attend at least two annual continuing education workshops to expand their skills and stay up to date on changing regulations.

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Streamlined User Experience

For patients or any requester that needs to use our service, VRC offers a streamlined digital portal that enables requests at any time while minimizing the disruption to our provider partners.

What Our Clients Say

At VRC, we are committed to bringing the digital tools and connectivity to requesters for a better patient experience. That's why we're proud to share the client experiences that let us know we're fulfilling this commitment.


This company has proven to be an industry leader in what they do. I always expect my requested records to be received timely and accurately. They deliver exactly that! The health information management team is very hands-on and available at any time that I need them.

Rocky Haire

Haire Law Firm Offices


Once we got our system up and going, it has been a much smoother process of requesting records easily and efficiently. We know to expect a quick turnaround time. I look forward to continuing to grow our partnership.

Leah Jackson, Director of Outreach Services

Episource, LLC

How It Works

Release of Information, Step By Step

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1. Medical record requests are delivered to our secure, confidential platform.
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2. Requests are entered into our system.
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3. Our ROI processing centers access record requests using our digital dashboards.
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4. Authorizations are validated for HIPAA compliance.
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5. Our certified HIPAA security professionals process the records.
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6. Records are checked for accuracy by our quality control team.
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7. Requestors are notified and required to enter security credentials before downloading records.

Medical Records Release Form

If you are a patient or requestor and your medical facility has selected Vital Records Control to transfer your medical record, please do the following:

  • Download and print the Medical Records Release Form.
  • Complete the form in its entirety, including a wet signature.
  • Submit the completed form to your healthcare provider.

Frequently Asked Questions

Still looking to learn more about how our ROI service works? Check out some answers to these common questions.

Release of information is the process of providing access to protected health information (PHI) to an individual or entity authorized to retrieve it. Sharing PHI is complicated and governed by federal, state, and HIPAA regulations.

Interested in VRC or the services we provide?

Don’t hesitate to reach out so we can learn more about your business.