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Health Information Management

Release of Information Services

Streamline your medical record release process with our innovative Release of Information Services.


Release of Information Services, Powered by Advanced ROI Technology

Even before you consider the continually changing regulations, handling medical records for requests for information might be a daunting and time-consuming task at your practice. VitalChart Release of Information solution empowers healthcare organizations to more efficiently and securely release information to authorized users. Our service is designed to help you reduce the documentation time involved in responding to requests for information.

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HIPAA Compliance

VRC processes over one millions pages of patient records each month for thousands of medical providers across the country. For each and every one of these clients' release of information (ROI) processes, we provide HIPAA and HITRUST compliance.

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Our Integrated Approach

We’ve designed our Release of Information (ROI) services to seamlessly integrate with your own workflow. Advanced technology and security measures help automate parts of your staff members' workflow, while built-in checkpoints ensure that all requests are released with control.

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Scale Up Your Operations

By automating your workflow and working with VRC’s patient request platform, VitalChart, you’ll be able to more efficiently manage your requests and thus be able to respond to higher request volumes. Meanwhile, our dashboard helps you keep track of changes in your operation while responding to challenges in real time.

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Secure Patient Record Requests

Our system maintains your files on secure servers to protect your patient health data. Any records requests and authorizations are validated for HIPAA compliance and require security credentials before records are delivered.

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Efficient Medical Record Release of Information Services

Improve the efficiency of all your ROI processes with VitalChart. Our enterprise healthcare data management solutions are specifically designed to help healthcare professionals like you streamline your operations and help staff focus on your core practice.

Centralized Patient Request Platform

  • Accessible anywhere
    • Your data is available for secure access from virtually any location.
  • Multi-facility system support
    • Our standardized solutions are designed to support entire health systems, including hospitals, physician practices, and outpatient clinics.

Automated Release of Information Workflow

  • Disclosure logging
    • Easily document disclosures and other pertinent information and improve your Information Governance program.
  • Live status updates and requests
    • Our records request platform allows you to check and react to real-time data and ROI requests as soon as they come in.

Always in service

  • High-volume requests
    • As a leading ROI service provider, VRC is equipped to handle large volumes of requests and any seasonal spikes that may occur.
  • Software integrations
    • Our system supports APIs and EMR integrations to improve quality and performance without interrupting your workflow.
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Customized Release of Information Solutions

We offer a comprehensive range of services for Release of Information, ensuring that every step of the medical record exchange process is expertly managed.

Full-Service ROI

  • From handling medical record requests to meticulously arranging and securely delivering the information, we can station a team member onsite to manage everything for you.

Shared Service ROI

  • Whether your healthcare staff requires assistance with processing medical records requests, managing patient authorizations, or ensuring compliance with regulations, we are here to support you every step of the way.

Remote ROI

  • Our specialized remote release of information team securely processes medical record requests with care and confidentiality, ensuring efficient delivery to designated recipients.

Audits and Reviews

  • Our relese of information platform simplifies and accelerates the audit process for both commercial and government entities. It helps manage healthcare audits, from record request to appeal, ensuring compliance and maximizing reimbursement.


  • By implementing stringent chain of custody procedures, our healthcare compliance services provide the secure transfer of all medical records to the designated recipients, thereby upholding your adherence to HIPAA regulations.

Work With Medical Records Specialists

While working with VitalChart, you’ll be assigned a trained medical record specialist who understands the intricacies of ROI requirements and systems. To ensure your needs are met, our specialists are:

Combined Shape Vetted and subject to background checks.

Combined Shape Certified HIPAA Security Professionals (CHSP).

Combined Shape Required to attend at least two annual continuing education workshops to expand their skills and stay up to date on changing regulations.

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HIM Release of Information

Streamlined Release of Information Software

For patients or any requester that needs to use our service, VitalChart offers a streamlined release of information software that enables requests at any time while minimizing the disruption to our healthcare provider partners.

Easy Patient Access

  • Mobile-friendly process
    • Patients can access the portal from virtually any device, including phones and laptops.
  • Text message notifications
    • Text updates keep patients informed of their request status.

Digital Dashboard

  • Immediate ROI connections
    • Using the dashboard allows you to quickly access your requests at our ROI processing centers.
  • Request and data tracking
    • Customize your dashboard to analyze the performance metrics most pertinent to your practice.

Status and Reporting Tools

  • Online payment options
    • Compared to paper billing, ROI requests can be processed more quickly and cost-effectively when users pay online.
  • Data measurement and analysis
    • The online dashboard provides you with a systematic approach for measuring request volumes, revenue, and data to better optimize your practice.

Release of Information Step-by-Step

Release of Information Workflow Process

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1. Medical record requests are delivered to our secure, confidential platform.

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2. Requests are entered into our system.

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3. Our ROI processing centers access record requests using our digital dashboards.

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4. Authorizations are validated for HIPAA compliance.

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5. Our certified HIPAA security professionals process the records.

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6. Records are checked for accuracy by our quality control team.

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7. Requestors are notified and required to enter security credentials before downloading records.

Explore Our Leading Healthcare Services

Clients in the healthcare industry often utilize these VitalChart services:

Explore Our Leading Healthcare Services

Clients in the healthcare industry often utilize these VitalChart services:

Medical Records Release Form

If you are a patient or requestor and your medical facility has selected Vital Records Control to transfer your medical record, please do the following:

  • Download and print the Medical Records Release Form.
  • Complete the form in its entirety, including a wet signature.
  • Submit the completed form to your healthcare provider.

What Our Healthcare Clients Say

At VitalChart, we are committed to bringing the digital tools and connectivity to requesters for a better patient experience. That's why we're proud to share the client experiences that let us know we're fulfilling this commitment.


This company has proven to be an industry leader in what they do. I always expect my requested records to be received timely and accurate. They deliver exactly that! The health information management team is very hands-on and available at any time that I need them.

Rocky Haire

Haire Law Firm Offices


Once we got our system up and going, it has been a much smoother process of requesting records easily and efficiently. We know to expect a quick turnaround time. I look forward to continuing to grow our partnership.

Leah Jackson, Director of Outreach Services

Episource, LLC

Frequently Asked ROI Questions

Still looking to learn more about how our ROI service works? Check out some answers to these common questions.

Release of information is the process of providing access to protected health information (PHI) to an individual or entity authorized to retrieve it. Sharing PHI is complicated and governed by federal, state, and HIPAA regulations.

Interested in VRC or the services we provide?

Don’t hesitate to reach out so we can learn more about your business.